What Form Do I Need From Lenovo To Take Tablet To Best Buy For Repair
Lenovo Warranty Extensions & Upgrades
Protect your Lenovo device with extended warranty, Adventitious Harm
Protection, Premium Care & Support and Vantage Smart Performance.
Types of Warranty Upgrade
How to Upgrade your warranty?
Available warranty options for your devices displayed forth with your current warranty condition.
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Frequently Asked Questions: PC warranty and Back up Upgrade Options
Base Warranty FAQs
Lenovo base Warranty applies only to Lenovo branded hardware products yous purchased for your own use and not for resale.
one. What this warranty covers?
Lenovo warrants that each hardware product that you purchase is gratis from defects in materials and workmanship under normal utilise during the warranty catamenia. The warranty period for the product starts on the original date of buy specified on your sales receipt or invoice unless Lenovo informs y'all otherwise in writing
ii. How to Obtain Warranty Service?
If the product does non part equally warranted during the warranty period, yous may obtain warranty service by contacting Lenovo or an approved service provider
iii. What Your Service Provider Will Exercise to Correct Problems?
When you contact a Service Provider, you must follow the problem determination and resolution procedures specified. Your Service Provider will try to diagnose and resolve your problem over the phone, e-mail or through remote assistance
Warranty Upgrade FAQs
Warranty Upgrades are designed to upgrade the level of coverage equally well as the length of your base of operations warranty. Warranty Upgrades are available for periods of up to 5 (5) years and include a diverse range of coverage: Onsite, Adventitious Impairment Protection (ADP), Premier Support and much more
one. When can I purchase a Warranty Upgrade?
While warranty upgrades can be purchased while the base of operations warranty is active, it is recommended to purchase the services with the product or inside xc (90) days of production purchase. Some specific upgrades, similar Adventitious Damage Protection, must exist purchased within the first ninety (90) days catamenia.
2. What types of Warranty Upgrades are bachelor?
Depending on the model of your machine, the levels of coverage currently bachelor are Depot, Onsite, Premium Care Support, Accidental Damage Protection (ADP), Keep your Bulldoze (KYD), Sealed Battery Replacement and Production Exchange.
iii. When does my Warranty Upgrade start?
Warranty Upgrades e'er start from the hardware's purchase date.
Accidental Harm Protection FAQs
Lenovo's Accidental Damage Protection is designed to give you peace of mind in times like this. Whether y'all need a technician to replace a broken part or a new device, ADP has got you covered so that you can get your PC up and running in no time at all.
Some of our premium lineup of products come with 1-yr ADP every bit standard. This can be extended farther for a total period of iii years.
i. When tin can I purchase an ADP for my device?
All warranty upgrades can be purchased while the base warranty is active, it is recommended to purchase the services with the product or within ninety (90) days of product purchase. Some specific upgrades
2. When does my ADP start?
Warranty Upgrades always showtime from the hardware's purchase appointment.
3. What'south typically covered in ADP
Adventitious drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electric surges and damage to the integrated LCD screen
4. What'southward not covered in ADP?
Corrective harm, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or suspension of business, intentional damage and misuse, removal or alteration of parts, accessories, theft, harm from fires, harm to peripherals or tertiary-party products, even if sold past Lenovo.
Premium Care Support FAQs
Premium Care is the new standard for advanced technical support. Our helpful technicians are ready to aid you with any issues with your Lenovo device, peripherals, and even software. With this forepart-of-the-queue and straight-to-the-experts client support service, Lenovo provides you peace of mind and faster solutions, assuasive you to go the best from your new device.
one. How Premium care is different from Standard Support?
Lenovo Premium Care is the hassle-free solution for all your technical support needs. Onsite support for hardware & software, fast repair and preventive PC wellness check. These benefits will non be available for standard back up.
2. What are timings of Premium Support?
The Premium Intendance support bachelor 24X7 through phone, chat and due east-post (excluding national public holidays)
3. Will Premium intendance support cover software along with hardware?
Premium Intendance back up covers software & hardware issues.
four. What is the contact number for premium care?
Premium care back up cost gratis number: 1800-121-9339
5. Does the premium care encompass physical damage?
The post-obit are excluded from the scope of the Premium Care Services:
- failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environs, natural disasters, power surges, or improper maintenance by Yous
- Harm acquired by a not-authorized service provider.
- Additionally, information technology is very difficult, if not incommunicable to measure Return on Investment (ROI) from an It investment or other depreciating assets.
- failure of, or impairment caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo production at Your request;
Vantage Smart Performance FAQs
ane. What is Vantage Smart Performance?
Vantage Smart Performance Services (VSP) is a proactive, automated and on-demand PC performance, security and maintenance tool that comes with Lenovo Vantage. The tool is built to do all the work continuously and, in the groundwork, besides. Smart Performance helps customers to browse, diagnose and resolve issues that impact PC performance, internet performance and security. Assistance go along your PC like Day 1, always.
2. How does this bring value to my PC experience?
Nosotros live in an era where people prefer automatic motion recognition and power on/off of lighting, over a voice command. Digitally pampered customers are inclined to expect an absolute product performance with minimal to zero effort. This is what we give the Smart Functioning users - a superlative-notch PC performance with null effort.
Value 1: Users need to practise nothing - VSP is automated and proactive: It works in the background to keep a check, diagnose and resolve bug ofttimes. Keeps all routine and potential performance issues at bay, consistently giving you a smooth and seamless feel.
Value 2: User gets reliable & meridian-notch PC performance – VSP tunes up the PC frequently: Many issues that impact negatively on PC functioning like registry errors, junk and awarding errors are proactively diagnosed and fixed past VSP. The user gets to experience quicker PC start-upwardly fourth dimension, improved functioning and stability and faster launch of applications. While the user can go near their regular day, the PC maintenance is taken care of in the background.
Value 3: The user enjoys a stable cyberspace feel – VSP boosts internet operation: For many, living with a slow Wi-Fi is like living off the grid. VSP works to fix network and access issues, removes e-junk and helps to resolve major network issues. This translates into a seamless browsing experience for the user through ameliorate internet connectivity, improved upload/download speeds and a fast browser.
Value four: The user will experience more robust PC security – VSP helps continue the PC safe from malware: VSP works every bit a complementary layer to your existing anti-virus (AV). Should your AV miss a malware, VSP aims to detect and remove it, including zero-day infections. This applies to spyware, adware and ransomware as well. The user tin use their PC with peace of mind due to the enhanced security of their PC.
Value v: The user tin can continue a tab if needed: Should the user e'er be extra concerned they can but invoke an on-need scan and check the health of their PC and resolve problems if any.
In all, with a quondam human action of scheduling the scan frequency, the user can get a fast, continued and more secure PC feel without a worry.
*The results from our lab are indicative merely. Your results may vary.
3. How is VSP dissimilar from other standard Customer Services offers available?
Should y'all notice your PC to be deadening or that your PC has been compromised, the regular customer service solutions available include calling the client support or taking it to a service center for a resolution. VSP brings the resolution to your habitation. The fully automated functionality helps to monitor the user's PC 24/seven and maintain the PC in meridian notch condition e'er. VSP limits the dependency on traditional customer services.
iv. How does a user use VSP and where do I find information technology?
Users can use Vantage Smart Performance through Lenovo Vantage. Information technology is a tab/feature available inside Lenovo Vantage.
5. How can a user buy VSP?
The user will be able to purchase Vantage Smart Functioning Services in the Smart Performance section of Vantage itself, under the Support tab. All Vantage users are eligible for a free scan for their PC. Once they complete the gratis browse they will have the choice to purchase inside Vantage. In the time to come, information technology will also be bachelor for customers in support folio of their PC.
half dozen. Can a user buy VSP after the point of auction? Is aye, how?
Yes. Users will be able to purchase VSP in the Smart Performance department of Vantage itself. All Vantage users are eligible for a free scan for their PC. Once they complete the free scan they volition have the pick to buy inside Vantage. In future, it will besides be bachelor for customers in back up page of their PC.
Source: https://www.lenovo.com/in/en/warranty-services
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